Shipping policy

Shipping Policy

At Bennevi.com, we keep shipping straightforward: clear timelines, free delivery, and proactive updates along the way. This page explains how we process, ship, and track your order.

Where We Ship

We currently ship within the United States only. At this time we do not offer international shipping — but we're working on it.

Order Processing & Cut-Off

Order cut-off: 5:00 PM (EST), Monday–Friday. Orders placed after this time, on weekends, or on U.S. public holidays begin processing the next business day.
Processing time: We process all orders within 1–3 business days (Monday to Friday), excluding weekends and holidays.
During peak seasons or promotional events, processing may take slightly longer. If that happens, we'll keep you informed.

Shipping Cost

Free shipping on all orders — no minimum purchase required.

Estimated Delivery Times

Here's what to expect once you place your order:

Stage	Typical Time
Order processing	1–3 business days
Carrier transit	7–10 business days
Total estimated delivery	8–13 business days

Please note that delivery times are estimates and may be affected by carrier delays, customs processing, or extreme weather. Deliveries to Alaska, Hawaii, and U.S. territories may take longer than the estimates above.

Carriers & Tracking

The carrier for your order is selected automatically based on parcel size, weight, and destination. Once your parcel leaves our warehouse, you'll receive a shipping confirmation email with a tracking link so you can follow its progress at any time.

Address Changes

Before dispatch: Contact us as soon as possible if you need to update your delivery address. We'll amend it as long as your parcel hasn't yet left our warehouse.
After dispatch: Address changes may no longer be possible. In many cases you can adjust delivery preferences directly with the carrier using your tracking link.

Shipping Restrictions

We do not ship to P.O. Box addresses or military addresses (APO/FPO/DPO). Certain items may also be subject to shipping restrictions depending on applicable regulations or carrier limitations.

Failed Delivery or Returned Packages

If a delivery fails due to incorrect address information, repeated failed delivery attempts, or an unclaimed package, the order may be returned to us. We'll contact you if this happens and arrange a new shipment, which may incur additional shipping costs.

Missed, Delayed, or Lost Deliveries

If your parcel hasn't arrived within the estimated window:

Check your tracking link for updates or attempted-delivery notes.
Look in common safe places and check with neighbors or your building's mailroom.
If it's still unresolved, email us at support@bennevi.com with your order number.

If your parcel is confirmed lost, or has not arrived within 30 days of dispatch, we'll offer a replacement or a full refund in line with our Returns & Refund Policy.

Damaged Parcels

We're sorry if your order arrives damaged. Please contact us within 48 hours of delivery at support@bennevi.com with clear photos of the parcel, packaging, and affected item(s). Once we've verified the issue, we'll arrange a replacement or refund as quickly as possible.

Split Shipments

To get available items to you faster, we may ship your order in more than one parcel at no extra cost. Each parcel will include its own tracking link.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to improve our service or to meet applicable requirements. The latest version will always be available on this page. (Last updated: June 13, 2026)